IVR
Interactive Voice Response (IVR) is everywhere. Companies have increasingly turned to IVR technology to both manage in-bound call flow and to cost-effectively inform their customers of important and timely information. Catherine’s voice is repeatedly requested by corporations to reach out to their customers using IVR.
Millions of people across the United States have now heard Catherine’s voice delivering information from the health care industry on various topics such as:
- Updates on their medical coverage
- Drug recalls
- Scheduling appointments
- Refilling prescriptions
- HMO and Medicare enrollment plans
- Flu shot education